Get in Touch
Have a question? We're here to help. Reach out to our customer service team.
Contact Information
Location
Stockholm, Sweden
Business Hours
Monday - Friday: 10:00 - 18:00
Saturday: 11:00 - 16:00
Sunday: Closed
Send Us a Message
Frequently Asked Questions
How do I know items are authentic?
Every item is professionally authenticated by our team of luxury goods experts. We examine materials, craftsmanship, and brand markers to ensure 100% authenticity. All purchases come with our authenticity guarantee.
What is your return policy?
We offer a 14-day return policy from the delivery date. Items must be in original condition with all tags attached. Returns within Sweden are free, and refunds are processed within 5-7 business days.
How long does shipping take?
Standard shipping within Sweden takes 2-3 business days. All orders are shipped with tracking and insurance. International shipping is available with delivery times varying by location.
Do you accept item consignments?
Yes! If you have luxury items you'd like to sell, please contact us at consignment@vintelli.se. Our team will review your items and provide information about our consignment process.
Is my payment information secure?
Absolutely. We use Shopify's secure checkout, which is PCI DSS compliant and uses industry-standard encryption to protect your payment information.